CONTACT INFORMATION

1GramLighter
Ultralight Camping and Hiking Gear

EMAIL ADDRESSES
General Inquiries: info@1gramlighter.com
Customer Support: support@1gramlighter.com
Business Partnerships: partnerships@1gramlighter.com

BUSINESS HOURS
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed

PHONE NUMBER
+1 (774) 214-0608（Only accepts SMS inquiries）

LOCATION
265 Chelmsford Street STE7, Chelmsford, MA 01824, United States.

For detailed contact options, multiple contact forms, and frequently asked questions, please visit our complete contact page: https://1gramlighter.com/pages/contact-1gramlighter

Our customer service team is dedicated to providing you with the best ultralight camping and hiking gear experience. We're here to help with product inquiries, order assistance, returns, technical support, and business partnerships.

Q: Why does shipping take 12-20 days? A: We work directly with manufacturers to offer you premium ultralight gear at 30-40% below retail prices. While this means slightly longer shipping than Amazon, you're getting authentic, high-quality products at unbeatable prices with full warranty support.

Q: Can I track my order? A: Yes! You'll receive a tracking number within 1-3 days of ordering. International tracking may take 3-5 days to activate, which is normal.

Q: What if my order doesn't arrive? A: If your order hasn't arrived within 25 business days, contact us immediately. We'll investigate and either send a replacement or provide a full refund.